Subsections
Activities
Manage the activity feed on a support ticket.
Watchers
Manage notification subscribers on a support ticket.
External Users
Grant and manage external user access to a support ticket.
Client Associations
Link and manage client records associated with a ticket.
Documents
Manage documents attached to a support ticket.
SAM Action Logs
Retrieve audit log entries for platform entities.
What’s included
Core
| Endpoint | Description |
|---|---|
| List tickets | Retrieve a paginated list of support tickets |
| Create ticket | Create a new support ticket |
| Get ticket | Retrieve a single ticket by ID |
| Update ticket | Update an existing support ticket |
| Merge tickets | Consolidate a duplicate ticket into another |
| Split ticket | Break a ticket into two separate issues |
| List categories | Retrieve the full ticket category taxonomy |
Activities
| Endpoint | Description |
|---|---|
| List activities | Retrieve all activity entries for a ticket |
| Create activity | Append a comment or work log entry to the activity feed |
| Update activity | Edit an existing activity entry |
| Delete activity | Remove an activity entry from a ticket |
Watchers
| Endpoint | Description |
|---|---|
| List watchers | Retrieve all watchers on a ticket |
| Add watcher | Subscribe a user to ticket notifications |
| Remove watcher | Unsubscribe a user from ticket notifications |
External users
| Endpoint | Description |
|---|---|
| List external users | Retrieve all external users on a ticket |
| Add external user | Add a non-platform user to a ticket |
| Remove external user | Remove an external user from a ticket |
Client associations
| Endpoint | Description |
|---|---|
| List clients | Retrieve all clients linked to a ticket |
| Add client | Associate a client with a ticket |
| Remove client | Remove a client association from a ticket |
Documents
| Endpoint | Description |
|---|---|
| List documents | Retrieve all documents attached to a ticket |
| Add document | Attach a document to a ticket |
| Get document | Retrieve a single ticket document |
| Update document | Update document metadata |
| Delete document | Remove a document from a ticket |
Audit
| Endpoint | Description |
|---|---|
| List SAM action logs | Retrieve SAM (status/action/message) audit log entries for any platform entity |