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The Tickets endpoints power the internal support and task queue. Tickets can be associated with client records, carry document attachments, and support collaborative workflows via activity feeds, watchers, and external user access.

Activities

Append comments and work log entries to a ticket’s activity feed.

Clients

Link and unlink client records from a ticket.

Documents

Attach, retrieve, update, and remove documents on a ticket.

External Users

Add non-platform users to a ticket for visibility or coordination.

SAM Action Logs

Retrieve audit log entries for platform entity actions.

Tickets

Create, list, retrieve, update, merge, and split support tickets.

Watchers

Subscribe and unsubscribe users from ticket notifications.