| Endpoint | Description |
|---|---|
| List external users | Retrieve all external users on a ticket |
| Add external user | Add a non-platform user to a ticket |
| Remove external user | Remove an external user from a ticket |
External Users
External Users Overview
Grant and manage external user access to a support ticket
External users are non-platform participants given limited access to a specific ticket, such as a merchant’s representative or a third-party vendor involved in resolving the issue.